Spin Samurai ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDT—processed in 3-5 minutes for secure transactions.
Download App
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct link—fixed in minutes.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
Each Bonus
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
Games
What is a scatter symbol? Triggers free spins regardless of position—land 3 for bonus rounds!
Return to Player (RTP) is 94-98%, meaning 96% of bets return over time. Slots average 96%!
Login & Register
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
Can I have multiple accounts? No, only one account per user is allowed. Duplicate accounts may lead to a ban.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
Does support offer guidance for new users? Yes, agents provide step-by-step help for registration, deposits, and placing first bets, tailored for beginners.
Can customer support help with app installation issues? Yes, they guide you through APK installation for Android or troubleshoot iOS issues, ensuring compatibility.
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
Can support assist with self-exclusion for responsible gaming? Yes, they help set self-exclusion periods (1-6 months) and provide resources for gambling support.
What if my bonus isn’t credited after a deposit? Contact support with deposit details; they’ll verify eligibility and credit the bonus within hours.
Can I get live chat support during major events like IPL? Yes, additional agents are deployed during high-traffic events to ensure uninterrupted support.
How do I verify my phone number with customer support? If SMS verification fails, support can manually verify via call or alternate number provided by you.
How can I contact customer support if I face an issue? Reach out via 24/7 live chat, email, or WhatsApp. Support is available in English and Hindi for quick assistance.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"—withdraw eligible amounts anytime.
What documents are needed for withdrawal verification? Aadhaar/PAN and bank statement. Upload in "KYC"—approval in 1-24 hours for secure payouts.
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